About > Natalie Phillips-Mason

Hi, I’m Natalie

I became an ally by accident and an advocate on purpose. Lived experience showed me how much there is to be gained by understanding our sensory preferences. An overwhelming, unpredictable workplace bears a sensory tax that is avoidable.

I spent three decades leading change in corporate organisations. Now I use that experience to help leaders and their teams understand sensory and neurocognitive differences, then change the way they work once they have the knowledge.

I invite you to explore how to make your workplaces better for the talented humans working within them.

Inclusive Change logo background

Building Inclusive Change

In 2022, I founded Inclusive Change – a strategic consultancy grounded in respectful curiosity, partnership and compassion.

We create safe spaces for learning, reflection and capability-building, with programs designed to explore what equity really looks like in practice. Our focus is simple: help organisations create the conditions for employees of all neurotypes to thrive.

Since launching, Inclusive Change has partnered with clients across government, retail, consulting and the private sector – including Tier 1 firms and purpose-led teams committed to meaningful, sustainable change.

Serenity panel presenting
  • An experienced and thoughtful ally.

    Natalie brings genuine curiosity and collaboration to her allyship, amplifying diverse voices and translating research into practical change. Her work – whether leading panels, partnering with lived-experience professionals, or driving inclusive research and strategic change – creates real impact for neurodivergent people in workplaces and communities. Natalie is an experienced and thoughtful ally whose contributions continue to create ripple effects of inclusion, empowerment and meaningful change.

    Mariane Power, Behavioural Scientist, Executive Coach

  • Your commitment as a parent, people leader, and advocate is incredible.

    It was truly a pleasure having you share your neuroinclusive insights with the Circonomy team earlier this year. Your commitment as a parent, people leader, and advocate is incredible – and we appreciate your contribution to the creation of neuroinclusive workplaces. We look forward to following your journey and learning from your valuable insights.

    Yas Grigaliunas – Founder & Chief Evangelist

Research that drives inclusion

Inclusive Change is also active in customer experience research.

In 2024, our team released findings from our first national study into how neurodivergent and neurotypical Australians experience shopping in-store.

In 2026, we launched the second wave of insights with a total of over 1200 responses.

The insights are challenging retailers to think differently – and prompting well-known brands to explore more inclusive, sensory-aware retail environments.

I’m proud that this work is sparking important conversations across the industry.

A trusted and thoughtful voice

I’m grateful to be part of a growing network of advocates and allies who care deeply about inclusion.

I’ve spoken at events including Culture Con, Retail Leaders Forum, and Family Friendly Workplaces, and have been quoted in the Law Institute Journal. My work is supported by partners including the Australian Retail Council, Aspect, and the Hidden Disabilities Sunflower program.

I’ve written for Inside Retail and Inside FMCG, and regularly join panels, podcasts and leadership forums to share what I’ve learned about neurodiversity, inclusion and what it means to be an active ally.

Natalie presenting to a workshop group
Natalie on a panel for Victorian Women Lawyers.

Let’s stay curious

Neurodiversity is a space of constant learning – and I’m committed to staying connected to lived experience, research and community insight as it evolves.

If you’re exploring how to make your organisation more inclusive, I’d love to connect.

Keen to set new workplace standards?
Get in touch